Frequently Asked Questions

We have different ways of reaching us. You can also call us at 866-476-4821 or send us an email at info@roiducpap.com . Don’t forget you can always chat with us during opening hours. You are one click away from a sleep expert that can help you answer your questions now! 

To report a problem with the site or offer suggestions as to how we could offer you better services, please contact us at info@roiducpap.com to let us know right away.

We have a dedicated staff very knowledgeable about sleep ready to assist you before and after sales, making sure you find your CPAP machine and equipment at the lowest price. Please feel free to also contact us by email at info@roiducpap.com if you have any questions or problems throughout the purchase process of your CPAP and its supplies. 

Don’t forget you can always chat with us during opening hours. You are one click away from a sleep expert that can help you answer your questions now!

Any product that has been opened cannot be returned for a refund. If you have any hesitation with your order please contact us before opening the product. Call us at 866-476-4821 and we will see how to return your product hassle-free.

The CPAP King Canadian hours of operation are from 8:00am to 4:00pm EST Monday to Friday.

Yes. When you call 866-476-4821, all customer service representatives are here to assist you. Whether it is placing an order or answering a question, our CPAP experts are readily available to speak with you.

  • Men are twice as likely as women to suffer from sleep apnea. 
  • About 2% of adult women and 4% of adult men have been diagnosed with sleep apnea. 
  • When a close family member has sleep apnea, the risk of developing the condition is higher. 
  • 50% of patients treated for sleep apnea are overweight or obese.

Obesity is not the only cause behind obstructive sleep apnea as there are many other factors that can contribute such as: 

  • Facial and neck structure (morphology) 
  • Nasal obstruction 
  • Respiratory allergies 
  • Age 
  • Gender 
  • Family genetics 
  • Lifestyle and habits 
  • Sleep apnea is more common in people with short, wide necks

People suffering from sleep apnea do not always know and most of the time, it's the partner that will be the first to notice the signs of snoring and sleep apnea. You should speak to a doctor when: 

  • Snoring disrupts your sleep and/or your partner’s sleep. 
  • Snoring often wakes you up at night. 
  • Your partner notices you are having respiratory problems. 
  • Your partner says you stop breathing at night. 
  • You feel tired in the morning and sleepy during the day
Snoring is the hoarse or harsh sound that occurs when air passes by relaxed tissue in your throat, causing the tissue to vibrate as you breathe. Almost everyone snores from time to time, but for some people it can be a chronic problem. Sometimes it can also indicate a serious health problem.
Snoring from time to time is usually not a serious problem. It's mostly a nuisance to your partner in bed. But if you've been snoring for a long time, you're not only disrupting the sleep patterns of your loved ones, you're also affecting your own quality of sleep. Snoring itself can be a symptom of a health problem like obstructive sleep apnea.
Tying tennis balls to the back of your pajamas can prevent you from sleeping on your back, or you can recline the bed with your head up and out, which opens the nasal airway and can help prevent snoring.
Intense snoring may sound strange to your sleeping partner, but it's no joke. Snoring is often a sign of a condition called obstructive sleep apnea, which increases the risk of diabetes, obesity, high blood pressure, stroke, heart attack and other cardiovascular problems.
Snoring occurs when you can't move air freely through your nose and throat while you sleep. This causes the surrounding tissues to vibrate, producing the familiar sound of snoring. People who snore often have too much throat and nose tissue or "flabby" tissue that is more likely to vibrate.
If you already snore, alcohol may make your snoring much louder! Being overweight increases the fat around the neck, which compresses and narrows the throat. But skinny people also snore, and many overweight people do not snore.
Call your snoring doctor if you are often too sleepy and tired during the day and fall asleep in an inappropriate environment, such as at the office, while eating or driving. You may have obstructive sleep apnea, a potentially serious condition that prevents you from getting enough oxygen while you sleep.
This is due to the loss of muscle tone. As we age, we tend to lose muscle tone, including in the upper airway. The soft palate at the back of the mouth, for example, becomes more sensitive to vibrations. And the movement of these tissues, including the uvula, is what we hear as snoring.

  • If you are overweight, lose weight
  • Sleep on your side
  • Raise the head of your bed
  • Nasal strips or an external nasal dilator
  • Treat nasal congestion or obstruction
  • Limit or avoid alcohol and sedatives
  • Stop smoking
  • Get enough sleep

  • Go to bed before your snoring partner.
  • Sew a tennis ball into the back of the snorer's pajamas.
  • Try using a white noise machine. 
  • Buy him an anti-snoring pillow. 
  • Wear earplugs.

Stress can cause lifestyle changes that lead to snoring. Some people find that eating can help reduce the effects of stress, but it can also lead to weight gain. Excess fat around the throat can restrict the airway and cause snoring.
Snoring is more common than most people think - 30% of adults over the age of 30 snore and women make up one-third of these snorers.
Avoid dehydration. Dehydration causes mucus to thicken in the mouth and throat, which can cause the inner surfaces to stick together, causing or worsening snoring.
Most people snore to some degree. In general, snoring is quite normal. However, chronic snoring that is extremely loud and annoying to others, and/or accompanied by gasping or interrupted breathing, is not normal. If this describes you, please contact our office for an evaluation. Once diagnosed, we can manage your sleep breathing problem so that you can enjoy the benefits of restful sleep.
Four out of ten men snore, compared to about three out of ten women. Some doctors think that the number of women who snore (and have sleep apnea) may be underestimated. This may be because women often have symptoms such as fatigue, insomnia, morning headaches, mood disorders and weight gain that are not specific to sleep-disordered breathing. As a result, women are less likely to be referred for further evaluation and their sleep-disordered breathing problems are often misdiagnosed.
No. Treatment of snoring and other sleep-disordered breathing in children, if warranted, has been shown to help improve school performance, eliminate Attention Deficit Hyperactivity Disorder (ADHD) and bedwetting.
Although often considered a mere nuisance, snoring should be taken seriously by patients and their doctors. At a minimum, snoring can prevent you and your bed partner from enjoying the benefits of recovery sleep. This includes REM (rapid eye movement) sleep, which is the phase of sleep associated with the body's ability to heal, repair and rejuvenate itself. In addition to fatigue, daytime sleepiness and marital difficulties, untreated snoring has been associated with an increased risk of hypertension, carotid atherosclerosis and stroke. It may also be a sign that you have obstructive sleep apnea, a potentially life-threatening condition that deprives your body of vital oxygen during sleep.
The body structure and anatomy of the mouth and surrounding structures cause some people to snore louder than others.
In fact, the American Academy of Sleep Medicine states that oral appliance therapy should be the primary interventional therapy for snoring and mild to moderate sleep apnea. Oral appliances move the lower jaw forward and prevent the tongue from falling back, keeping the airway open during sleep. To be effective, however, oral appliances must be fitted and calibrated for each patient by an experienced dentist.
Studies have shown that even primary snoring (i.e. snoring without apnea) is linked to atherosclerosis of the carotid artery, which is a leading cause of stroke. Without an examination, we cannot determine if your snoring requires treatment. However, anyone who snores should make an appointment for a thorough sleep examination, which can be performed quickly and easily at our office.
Yes, smoking contributes to congestion in your throat tissue. Smoking also increases acid secretion in your stomach, which can cause acid reflux that can have negative effects on throat tissue, obesity, aging and hormonal factors.
Yes, drinking alcohol, especially at night, can lead to increased snoring. If you snore, you should avoid alcohol for at least 4 hours before going to bed. This is just one example of a lifestyle change that can improve your treatment results.

Here's what you can do until you see a doctor: 

  • Sleep on your side, not your back. 
  • Raise the head of your bed about 4 inches. 
  • Avoid drinking alcoholic beverages for at least 4 hours before bedtime. 
  • Avoid eating heavy meals and snacks for at least 3 hours before bedtime 
  • Adopt a healthy lifestyle, which includes exercise to build muscle tone. 
  • Lose weight (a few pounds can make a difference) 
  • Establish a regular sleep routine; go to bed and wake up at the same time each day

The conditions that allow the muscles in the jaw and throat to relax are not always present. Alcohol, physical work, stress or illness can trigger these conditions.
When we start snoring, we may be quite young, but it can start at any age. In general, as we age, muscles lose their firmness and tone. In the neck, throat and jaw, this allows the jaw to drop further and make the airway even narrower. Also, as we age, we tend to gain weight around the neck.
Very fit people snore. Being overweight and not exercising is not the cause of snoring, but it will only make it worse. Losing weight and exercising more is good for you and may help in the short term, but it is not the long term solution.
This is called "sleep apnea. In its most common form, your airway closes briefly when you inhale. You have trouble catching your breath for a few seconds. Then, with a groan, you start breathing again. When this happens often, it has serious consequences for the snorer. The reduction in oxygen levels in the blood affects the heart and brain. The struggle to regain our breath triggers an automatic response that disrupts natural sleep patterns and, over time, deprives us of sleep.

Sleep loss associated with snoring impairs a person's ability to perform tasks involving memory, learning, reasoning, and mathematical processes.

Symptoms caused by snoring: 

  • Morning headaches 
  • Irritability and burnout 
  • Poor memory and concentration 
  • Sleep debt 
  • Dry mouth 
  • Depression 
  • Poor performance at work

Snoring may seem like a very private habit; however, the consequences of snoring can disrupt relationships at work and at home, not to mention the long-term health effects. Snoring can be a sign of a more serious condition, such as sleep apnea, which can lead to high blood pressure, arrhythmia, heart enlargement, stroke or lung dysfunction.

Sometimes snoring can be treated by lifestyle changes, but when that doesn't work, medical evaluation is necessary. There are many non-surgical and surgical treatments for snoring today, depending on the diagnosis.

Lifestyle changes include: 

  • Weight loss Quitting smoking 
  • Reducing alcohol, sedatives, and sedating antihistamines 
Changing sleeping position to the side and/or elevating the head and neck

Medical treatments include: 

  • Opening nasal passages Identifying and avoiding allergens 
  • Treatment of nasal allergies 
  • Treatment of nasal polyps 
  • Treatment of deviated septum 
  • Treatment of chronic sinusitis

Sleep apnea is a snoring disorder that is dangerous to your health. People with sleep apnea stop breathing dozens of times during sleep and may not breathe for up to 75% of the time they sleep. Apnea is particularly serious and life-threatening when there are more than 20 or 30 events per hour. Because the heart is sensitive to oxygen levels in the blood, apnea is especially dangerous for people with heart disease. Sleep apnea can also lead to high blood pressure, heart problems, lung dysfunction and stroke. Sleep apnea can also contribute to a person's diabetes.

There are three types of sleep apnea: 

 Obstructive sleep apnea (OSA): Related to upper airway obstruction, this is the most common type as well as the most severe. The soft tissue in the roof of the mouth, throat or tongue can block airflow as a person struggles to breathe. 

Central sleep apnea: A rare form caused by a problem with the central nervous system, in which the respiratory center of the brain responsible for breathing fails. 

Mixed apnea: A combination of obstructive and central apnea, many researchers believe it is also the most common. This is because a person with obstructive apnea often tends to breathe rapidly when recovering from an obstructive apnea episode, which lowers the level of carbon dioxide in the blood, which can trigger a central apnea episode.

Sinusitis, or sinus infection, is an inflammation of the sinuses and nasal passages characterized by a headache or pressure in the eyes, nose, cheek area or side of the head. Patients with a sinus infection may also have a cough, fever, bad breath and nasal congestion with nasal discharge. 

Sinus infections are distinguished by their duration and location: 

Acute sinus infection: When one or more of the sinuses are infected in the short term, it is called acute sinusitis. In otolaryngology medicine, acute refers to an abrupt onset of infection that can last from three weeks to three months. Acute sinusitis is usually caused by a viral or bacterial infection that may eventually clear up without medical supervision. 

 Chronic Sinus Infection: When a sinus infection lasts longer than three months, it is considered chronic and is often caused by allergies or a physical abnormality such as a deviated septum or a bone defect. The symptoms of a chronic sinus infection may be less severe than an acute infection, but a chronic infection can last for years.

It is possible that your snoring is the result of obstructive sleep apnea (OSA), as this is a common symptom of sleep disorder. OSA is caused by the narrowing or collapse of the upper airway during sleep, and it causes a series of pauses in breathing - sometimes as many as 300 times in one night! This can have a significant impact on the quality of your sleep, and many experience headaches and difficulty concentrating during their waking hours.
Unfortunately, if your snoring is due to sleep apnea, you are at risk for more serious health problems. If left untreated, apneic sleep can lead to stroke, heart failure, high blood pressure, depression, etc. If you are a chronic snorer, it is absolutely necessary to get checked as soon as possible.
It is actually quite common for snoring to increase with age. As we age, our muscle tone tends to loosen and we may even gain more weight around the neck. This can narrow the passage of air down the throat and cause you to snore. Women may also be more likely to snore due to menopause, as a decrease in progesterone can have an impact.

Snoring occurs when the airway or passageway through which we breathe is partially blocked or obstructed. The narrowing of the airway thus induces vibrations of the soft palate and snoring ensues.

In many situations, this compromise is minor and the body continues to receive sufficient amounts of oxygen to cause little or no damage. However, it is a red flag because it could also be one of the warning signs or part of sleep apnea. Most people with sleep apnea snore between episodes of apnea or oxygen interruption. A sleep study should be done to determine the severity of the person's condition.

Common side effects of patients with sleep apnea include 

  • heart attacks or irregular heartbeats 
  • impotence 
  • high blood pressure 
  • stroke 
  • heartburn 
  • morning headaches 
  • dry mouth 
  • gastroesophageal reflux disease (GERD) 
  • reduced concentration 
  • depression 
  • decreased libido 
  • irritability
  • and the obvious one, chronic sleepiness.

  • Snoring 
  • Overweight 
  • High blood pressure 
  • Acid reflux 
  • Physical abnormality in the nose (deviated septum), throat or upper airway, including small airways or large tonsils, uvula or tongue 
  • Neck size (usually 17" or more in men or 16" in women) 
  • Genetics

Easy answer... yes. Even if you don't feel tired during the day, there are other things that can happen during the night. Even a person who doesn't snore can have sleep apnea. This is called "silent apnea". It is important to seek professional help if you feel your health is declining.
The CPAP machine is currently the gold standard for sleep apnea treatment. These devices reduce the health risks associated with sleep apnea without the need for surgery, medication or other therapies. A customized oral appliance worn during sleep holds the lower jaw forward and open, preventing tongue and throat tissue from collapsing the critical airway. The success rate of people treated with these appliances is high.
An ENT (ear, nose and throat) or otolaryngologist will perform a thorough examination of the nose, mouth, throat, palate and neck, often using a fiberoptic scope. An examination may reveal whether the snoring is caused by a nasal allergy, infection, nasal obstruction or enlarged tonsils and adenoids.
We snore mainly because our airways narrow during sleep, creating resistance in the passages that connect our nose and mouth to the lungs. The narrower the tube, the greater the pressure needed to establish sufficient flow.
The sound your partner makes when he snores while sleeping occurs when air is restricted either through his nose or down his throat. While lying down, the muscles in his upper airway relax, creating what is called "airflow turbulence."
Snoring can put a strain on relationships. A snoring problem often creates not only fatigue, but also frustration and resentment between couples. It can interfere with sexual and emotional intimacy, and can cause couples to sleep in separate rooms.
A couple's sex life will not be ruined by sleeping separately any more than it would be by a TV in a shared room.In fact, sleeping in separate beds can create the opportunity for a more intentional healthy sex life.
Sleeping on your side is the best sleeping position for snoring. This is because sleeping on your side reduces airway compression. Back sleepers can try various techniques to encourage themselves to sleep in healthier, calmer positions...

With two warehouses, one located on the west coast and the other one in Quebec, we are able to ship your products much faster, based on availability and distance. We offer free ground shipping to all provinces and territories for orders over $99.

If your order is placed before 2 PM EST Monday through Friday, it will ship within the next two business days as long as the equipment is in stock. Please make sure that you provide all the prescription requirements for CPAPs only. You will also be given a tracking number to follow your shipment once shipped.

Once shipped, you can usually expect your package to arrive within 3-5 business days for most locations in Canada. Your tracking number will be emailed to you as soon as your order ships out.

Typically, across Canada ground shipping can take up to five business days. However, ground shipping times in Canada vary greatly following weather conditions, and timing cannot always be guaranteed. As such, the CPAP King cannot be responsible for courier delays.

Yes. Orders shipped to PO Boxes include standard tracking services and qualify for our standard shipping policies. All orders addressed to a PO Box are shipped via Canada post.

Canadian law requires the CPAP King to ask patients for a valid prescription before shipping a CPAP, APAP or a BiPAP machine. Patients can choose to fax it to (833) 576-6667 or to email it to info@roiducpap.com 

Patients DO NOT need a prescription to buy a humidifier, tubing or any other accessories.

Unfortunately, on some rare occasions, a problem can occur when processing your order. Don’t worry, however, because in the unlikely event something like this would occur, the expert Customer Service Team at The CPAP King will be directly in contact with you via email to let you know a problem occurred while processing your order. We put below some of the main reasons your order hasn't shipped yet: 

International Order: The CPAP King does not ship CPAP machines or CPAP equipment outside of Canada. 

Invalid Shipping Address It happens. If there is a mistake in your shipping address, please contact us immediately at 866-476-4821 to correct your address and make sure all information on file is accurate. You can also email us at info@roiducpap.com  to confirm your shipping address.

If you choose to send us an email with the correct address we cannot guarantee that your order will ship out the day the email is received depending on the time at which it has been sent. 

Backordered item(s) Our warehouses are full and located in Quebec and Western Canada to make sure this never happens. However in case, we are back-ordered on a specific item you ordered, we will notify you via email right away to let you know there is an item on your order that is out of stock. We will ship in-stock items immediately, and back-ordered item(s) will ship as soon as they are available. 

The name written on the prescription is different from the name that was entered on the order. Call us at 866-476-4821 or email us at info@roiducpap.com to make the necessary change with your approval to the name on the order in order to match the one the prescription.

Unfortunately, roiducpap.com cannot text or call you to let you know your order has been delivered. If you want to follow your order online, please refer to the tracking number that was provided to you by email regarding any status updates.

The CPAP King ships all of his products from our warehouses to your door with Canada Post.

Unfortunately, we do not ship to any country except across Canada. The CPAP King only sells CPAP machines and CPAP equipment within Canada.

There is nothing easier than placing an order on Roiducpap.com Don’t forget we are here to help you throughout the purchasing process. You can browse our online boutique here and directly order your product or you can also give us a call at 866-476-4821 and speak to one of our cpap experts to get you the equipment you needs to sleep comfortably at night.

Don’t forget you can always chat with us during opening hours. You are one click away from a sleep expert that can help you answer your questions now!

Once your order is placed, you will automatically receive an “order shipped” confirmation to the email you provided, along with your order number and tracking information on it. Remember to check your spam folder and to add info@roiducpap.com to your address book if you want to make sure you are not going to miss information about your order.

We have removed the middleman to pass the savings to our clients.

Our prices are known to be amongst the lowest in Canada for new cpap and equipment. We DO NOT offer 100% Price Protection, because we make sure that our pricing is already lower than our competitors.

If you do find a lower price on new unused equipment, send us the link to the website where you found the new equipment or CPAP machine listed at a lower price, the name of the product and we will investigate for you.

Yes. On roiducpap.com we have a Secure Sockets Layer (SSL) provided by Shopify which encrypts information and keeps your data private and confidential between your computer or phone and roiducpap.com. This technology makes it safe to transmit your credit card number over the Internet. The "S'' after the "HTTP" in the URL address line lets you know when you are on a secure page.

To Pay With a Credit Card, you need to provide your credit card information, give us a call at 866-476-4821 or simply purchase a product online on our website and we will guide you through the process.

Chatting with a CPAP expert has never been easier. You can chat live with one of our cpap experts by clicking on the lower right-hand corner of your screen or you can also give us a call at 866-476-4821

Our opening hours are Monday through Friday from 8 am to 4 pm EST. If it's after hours, leave your question in the chat function on our website, and we will be in touch the next business day in the morning! During regular hours, you can chat live with one of our cpap experts.

We accept the following forms of payment: Credit cards We accept Visa, MasterCard and American Express, we also accept Shop, Google Pay, Apple Pay.

Your personal information is always private, safe and secure with us on the Shopify platform. Under no circumstance shall we ever sell or distribute any of your personal information to third parties.

Roiducpap.com does not store your credit card information. All credit cards are processed and secured by Shopify.com.

Using our secure payment process, our credit card processor, Shopify.com, will use an encrypted token to pass payment information through. 

When our processor receives your encrypted card information, they pass to us an encrypted token we can later claim that authorizes us to charge your card for your order total. When we are ready to ship, we send this token to our processor, who runs your card and confirms payment. This process allows us to charge your card without saving your information to a database.

Roi du CPAP uses Shopify to ensure our checkout process runs smoothly and remains encrypted at all times.

For more information, check out our Terms and Conditions, Shipping Policy, Return Policies, Prescription Policy and Privacy Policy.

Shopify is the leading multi-channel commerce platform that powers over a million online stores around the world. Many of those stores use Shopify Payments to accept credit cards for their orders.
Shopify is a complete commerce platform that lets you start, grow, and manage a business,create and customize an online store, sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations, and pop-up shops.
In the event of a data breach, our team would not wait a moment and we would let you know right away! Moreover, our payment system would automatically nullify any charges that would have been added illegally. Shopify would notify us of a breach.

CPAP King will accept returns on any product THAT REMAINED UNOPENED within 10 days of the original ship date. 

Shipping costs are not refundable. 

We will then provide you with a credit for the difference. 

Please note that any product that has been opened or tampered with can not be returned. To get the process started, please call us at 866-476-4821 or email us at info@roiducpap.com . 

Don’t forget you can always chat with us during opening hours. You are one click away from a sleep expert that can help you answer your questions now!

Absolutely, onky if the mask is not opened due to hygiene. You can return it within 7-10 days of your purchase. We will refund you the full price of your purchase minus the shipping cost. To get the process started, please call us at 866-476-4821 or email us at info@roiducpap.com

We try to make it as fast as possible refunds normally take between 4 to 7 business days from the moment we receive your returned items. All items returned without a RMA (return merchandise authorization) number, can delay your refund or credit by as much as 14 business days.

Don’t worry if by mistake you ended up ordering the wrong product. First of all it is very important that you DO NOT OPEN the package. Call us immediately upon reception of your purchase at 866-476-4821 before returning your product. Remember, all returns must be done within 2 weeks or 10 business days.

Once your purchase is done, we will automatically send your an order confirmation email to the email address you have given us. 

You will then receive a second email from the CPAP KING  with YOUR TRACKING NUMBER. 

 You can also log into your account, go to your order history, and click on track your package

No, in accordance with Canadian laws you need a prescription to purchase either a CPAP, APAP, or BiPAP machine. You DO NOT need a prescription to buy CPAP equipment and accessories.

You need a prescription for any CPAP, APAP or BiPAP machines. 

We DO NOT require a prescription for the purchase of CPAP, masks, humidifiers and other accessories.

You need to speak to a Doctor or MD. 

We provide many easy ways to send us your prescription: 

Fax your prescription to our toll-free fax number: (833) 576-6667

Email your prescription to info@roiducpap.com. 

So we can process your order quickly, please write your order number on your prescription before sending it.

The prescription can only be written by a Medical Doctor.

We WILL NOT accept prescriptions written by any of the following (unless they are a licensed MD) 

  • Chiropractor 
  • Podiatrist 
  • Optometrist 
  • Psychologist 
  • Physicians Assistant
  • Nurse Practitioners 
  • Dentist 
  • Naturopathic Physicians
Speak to your family doctor! The prescription is standard for sleep apnea and should include the physician's contact information, your name, and is signed by the care provider including a statement about the equipment needed.

Your prescription can be written on a standard prescription pad (and then faxed to us at (833) 576-6667 or done electronically and sent to info@roiducpap.com. Your prescription should include contact information, your name, and is signed by the care provider including a statement about the equipment you need. 

For example CPAP, APAP, or BiPAP. If you are purchasing a machine, the prescription should also technically include the pressure settings.

If you have a prescription under your name allowing you to buy a CPAP machine, you should not wait. Unless there is an expiration date on your prescription there shouldn't be a problem. However, to be sure, please call us at 866-476-4821. We will gladly review your prescription with you to determine its condition.

If you have a valid prescription to purchase a CPAP machine, you can send it to us by fax or email (24 hours a day, 7 days a week). 

Fax (833) 576-6667  Email: info@roiducpap.comonline prescriptions format should be either: jpg, jpeg, bmp, gif, png, pdf, png, or tiff Files cannot be larger than 20 Megabytes

If you already purchased a CPAP machine with Roi du CPAP and now is the time to renew your equipment, please call us toll-free at 866-476-4821. We will validate that we still have your prescription on file and offer you a returning customer rebate for coming back.

First you have to speak to a doctor about your sleep. If after investigation your doctor decides a CPAP is the best treatment for you, he will give you a prescription that allows you to buy one.

The prescription you will get from your doctor should mention the following points: 

  • Doctor's Information (Name, Credentials, Address, Phone Number) 
  • Doctor's Signature 
  • Your Full Name 
  • Item Being Prescribed 
  • Expiration if needed.
  • NO. You DO NOT need a valid prescription on file to buy a CPAP mask, humidifier, or equipment. 
  •  You ONLY need a prescription to buy a CPAP machine

Your prescription will specify the kind of machine your doctor wants you to have to start your therapy. 

  • A CPAP prescription will allow customers to purchase a CPAP machine. 
  • An APAP prescription will allow customers to purchase an APAP machine 
  • A BiPAP prescription will allow customers to purchase a BiPAP machine.

Every roiducpap.com product is brand new and has never been used.

During the course of your CPAP therapy, you will most likely need additional components, such as humidifiers, machine software, CPAP mask strap pads, chinstraps, insulated hose coverings, and extra filters. But that is not a problem. We will make sure you get what you need ahead of time. 

Call us at 866-476-4821 and we help you get everything you need at the lowest price. Don’t forget you can always chat with us during opening hours. You are one click away from a sleep expert that can help you answer your questions now!

The machine you will purchase will come with a six-foot hose, power cord, at least one filter, and a manual. Most manufacturers include a carrying case that is designed specifically for their equipment. 

Remember! CPAP, APAP, and BiPAP machines DO NOT come with a mask. You will have to buy a CPAP mask separately.

You can go on our website and find the part you need or simply call us at866-476-4821 and we will help you get your order going right away. You can also email us at info@roiducpap.com and we will answer you within 1 business day.

All CPAP masks and CPAP tubing are made to a standard size. Because of this, you can choose any mask to use with your CPAP or BiLevel machine. Don’t forget you can always chat with us during opening hours.

You should choose your CPAP mask based on previous good experiences with a mask, a doctor's recommendation based upon your sleep study, or suggestions from CPAP providers who have experience in this field, such as ourselves. Don’t hesitate to call us for questions about masks at 866-476-4821. Don’t forget you can always chat with us during opening hours

This is a tough question, because it truly varies on an individual basis. There are traditional nasal masks, alternative nasal masks, full face masks, nasal interface systems, and oral masks. Each of these masks has benefits and drawbacks, and may work for some and not for others. If this is your first mask purchase or you are unhappy with your current mask type, please give us a call at 866-476-4821. and we will be happy to give you suggestions based on your individual needs.

Heated or passover humidification can definitely increase your comfort while completing your therapy. Humidification adds moisture to the air being blown into your airway, and without it, many patients find that they have significant drying out of their nostrils, mouths, and throats.

Auto-titrating CPAPs are machines that automatically adjust your pressure throughout the night to ensure that at all times you are receiving the exact pressure necessary to keep your airway open. Because of this, you do not need to have another sleep study done every time your prescription pressure does not seem to be working for you.

CPAP is the acronym for Continuous Positive Airway Pressure. CPAP machines provide a constant flow of air at a set pressure into the airway to ensure that the airway stays open through the night.

Yes. Most of our CPAP machines have a 1 to 3 year warranty offered by the manufacturer.
If you want to clean your tubing and mask at home, mix two parts vinegar and one part warm water. Allow tubing and mask parts to soak for a few minutes and then rinse clean and allow to air dry.

If a patient is a mouth breather and uses a nasal mask, the treatment will be ineffective. Full face masks allow the patient to breath from the nose or the mouth.

Our team is easy to reach and always happy to speak with you to get you started. We try to provide as much information as we can on our website but we also know that with the variety of options when purchasing your first CPAP machine and CPAP mask, the decision can be difficult. We are here to assist you with any questions you may have regarding your equipment or therapy. Don’t hesitate to call us at 866-476-4821 or email us at info@roiducpap.com.

Don’t forget you can always chat with us during opening hours.

Don’t be alarmed, most first-time CPAP users will experience this sensation for 1 to 2 weeks before they adjust to the new pressure. If after this period of time you still feel your pressure is too high, you must contact your physician in order to discuss any adjustments.

This is a common problem amongst new CPAP users, once your body adjusts to having a CPAP mask on your face while sleeping, this will become less of a problem. If you still experience problems after 2 to 4 weeks of consistent use, and you just don’t seem to be able to sleep with your mask on, please contact our CPAP experts for help 866-476-4821 or by mail at info@roiducpap.com

Remember that distilled water must be used to prevent calcium build up in your water chamber. Your water should be changed on a daily basis and you should always rinse your humidifier chamber out before adding new water. By taking the habit of washing your humidifier on a weekly basis helps prevent bacterial build up.
If you think that you are swallowing an abnormal amount of air and feel distended or bloated after CPAP use please contact your physician.
All manufacturers have moved away from using any latex in their CPAP masks, as they are now made of a silicone, a hypoallergenic material.