Terms and Conditions
Term & Conditions
By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
CPAP Baron will accept returns on any unopened product within 10 days of the original purchase date. Shipping costs are not refundable. Call our office to obtain an RMA number before returning the unopened item. Any product that has been opened can not be returned (no exceptions).
If you are unsure of the right product or size, we can help. Please feel free to give us a call at (866)-476-4821 if you are not sure about the items that you need before placing your order. Our customer service department is extremely knowledgeable in CPAP therapy and will be glad to answer any question that you may have regarding sizing or product compatibility.
On the rare occasion that a product is received with a manufacturer's defect, call our office within 24 hours of receipt and we can determine the appropriate steps to take. If you receive the item on the weekend or after our normal business hours please leave us a message at (866)-476-4821. We will return your call on the next business day.
Please note that the above policy also includes all CPAP, BiPAP and APAP machines. A CPAP, BiPAP or APAP machine is considered open if any hours are placed on the machine, and it is subject to the same return policy stated above. Most CPAP, BiPAP and APAP machines come with a manufacturer 2 year warranty for manufacturer defects. Any misuse of the equipment may void the warranty. All warranty decisions are made solely by the manufacturer.
CPAP, BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, call our office at (866)-476-4821 to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are solely at the discretion of the manufacturer. Customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks depending on the manufacturer. Rental machines are available to be used during this time if needed, please call our customer service for details on rental machines.
Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before machine is repaired), or purchase a new machine at current prices displayed on the website.
Email addresses are not shared, bought, or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. You can easily unsubscribe to our emails easily by clicking the appropriate link within the footer of the emails.
If an order is canceled during normal business hours on the same business day the order was placed, a refund will be given that day. If an order is canceled after the close of normal business hours, a refund will be given within 24 business hours.
CPAP Baron requires a valid prescription for every CPAP/BiPAP/APAP machine purchased.
What should the prescription include?
• Patients first and last name
• Doctor's name and office address
• Patient pressure settings (for CPAP/BiPAP machines only). CPAP machines require one pressure, Bi-levels and BiPAPs require both an inspiratory and expiratory pressure, and Auto machines require both a minimum and maximum pressure.
Where do I send my prescription?
Please fax your prescription to 833-576-6667. A scanned copy can also be emailed to email@example.com. Please contact us directly if you are having difficulty obtaining a prescription.
*Prescriptions are NOT required to be sent for replacement parts, filters, or any product on the website without a prescription required field. However, patients should have a valid prescription for these items.
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"CPAP Baron", the CpapBaron.com logo, and the other names, marks, products and services described in our websites are either trademarks, trade names or service marks of CPAP Baron Inc or its affiliates, or are the property of their respective owners. These marks may not be copied, imitated or used, in whole or in part, without the express prior written permission of CPAP Baron. In addition, page headers, custom graphics, button icons, and scripts that are service marks, trademarks, and/or trade dress of CPAP Baron may not be copied, imitated, or used, in whole or in part, without the prior written permission of CPAP Baron.
Third Party Information Resources
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DISCLAIMER OR WARRANTIES AND LIMITATIONS OF LIABILITY
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Questions, Comments, Concerns?
Please feel free to contact us at any time with your questions or concerns. We are available via email at firstname.lastname@example.org or via telephone at (866)-476-4821